NITDA, BPP, and FRSC emerge worst businesses for customer complaints decision in November 2024

The ReportGov.Ng, Nigeria’s Official Public Service Criticism web site, has listed the Nationwide Data Know-how Growth Company (NITDA), the Bureau of Public Procurement (BPP), and the Federal Highway Security Corps (FRSC) because the worst-performing authorities businesses by way of customer complaints decision for November 2024.

That is revealed within the report detailing how authorities Ministries, Departments, and Businesses (MDAs) fared in responding to complaints within the interval.

In response to the report, NITDA acquired two complaints within the interval beneath evaluate and resolved none.

BPP acquired one criticism and couldn’t resolve it, whereas the FRSC acquired eight complaints and was unable to resolve any.

Prime 3 businesses

In the meantime, the Nigeria Port Authority (NPA), the Federal Airport Authority of Nigeria (FAAN), and the Nigeria Customs Service (NCS) emerged as the highest three businesses authorities businesses aware of public complaints in November.

In response to the Reportgov knowledge, the FAAN acquired 4 complaints throughout the interval beneath evaluate, and all of them have been resolved.

The NPA and the NCS, which acquired one criticism every have been capable of resolve them throughout the interval.

Why it issues

The Report.Gov platform was conceived by the Presidential Enabling Enterprise Atmosphere Council (PEBEC)) established by the fast previous administration of President Muhammadu Buhari in July 2016 as a part of strikes to enhance the benefit of doing enterprise in Nigeria.

• The web site is to facilitate the escalation and determination of points encountered with Ministries Departments and Businesses (MDAs) in the direction of making certain a extra business-friendly atmosphere.
• This presupposes that each MDA of the federal government have to be aware of complaints and points that the individuals might have throughout their engagements with them to take away delays and restrictions that include doing enterprise in Nigeria.
• In the meantime, in a 2020 World Bank report, Nigeria’s rating within the Ease of Doing Enterprise report improved from 146 to 131, representing its second-highest annual progress in a decade. Nigeria’s highest scores have been within the areas of beginning a enterprise, coping with development permits, and getting credit score. Nonetheless, the nation’s efficiency was low in different areas, resembling registering properties, buying and selling throughout borders, and resolving insolvencies.

Most just lately, PEBEC’s 2023 EoDB report confirmed that on the country-wide degree, there was a marginal improve in Nigeria’s general EoDB satisfaction rating to five.69 on a 10-point scale from 5.45 recorded within the inaugural report. Whereas acknowledging this enchancment, PEBEC mentioned there’s much more to be completed to enhance the enterprise atmosphere.