A Nigerian household has urged Kenya Airways Restricted to pay $1 million as common damages and compensation over an allegedly botched Christmas journey involving their daughter, a “minor.”
The household, represented by Donald Ibebuike of the Creed & Brooks Companions legislation agency, addressed the airline in a letter dated December 21, 2024.
The agency accused the airline of allegedly exposing the whole household of its shopper (Akhanememeh Joseph Osikhena) to unplanned expenditure and disruption of household plans following the botched journey of their daughter (a minor).
Allegations by Creed & Brooks
- In line with the letter addressed to the Managing Director of Kenya Airways Ltd in Lagos and copied to the airline’s Nairobi workplace, the household bought and was issued return tickets for his or her journey by the airline by Wakanow.com Ltd. on August 31, 2024.
- The household meant to take the journey to rejoice Christmas and New 12 months collectively, go to mates and shut family members throughout the UK, and discover vacationer sights and historic monuments earlier than departing the UK for Nigeria on January 5, 2025.
- The lawyer added that in step with the deliberate itinerary, the shopper and his household started their UK journey at Murtala Mohammed Worldwide Airport, Lagos, on December 16, 2024.
- He acknowledged that the journey paperwork of his shopper and his members of the family, together with the minor (Ms. Gabriella Ikhianosimeh Akhanemeh), have been duly checked by Kenya Airways in Lagos, they usually have been issued with boarding passes for the flight to Heathrow, London, with a visit Jomo Kenyatta Worldwide Airport, Nairobi, earlier than continuing to London Heathrow.
- Nonetheless, he added, the airline allegedly refused to permit the minor to board its airplane at Jomo Kenyatta Worldwide Airport, Nairobi, citing “clerical errors” on her journey doc, which had already been processed and accepted in Lagos, Nigeria, by the airline.
“Apparently, the passport numbers referenced as accompanying the mother and father have been inadvertently and incorrectly entered by one digit every, however the names have been accurately acknowledged by the UK Border Company.
“Provided that our shopper’s daughter, Ms. Gabriella Ikhianosimeh Akhanemeh, is a minor and so as to attend to her bruised feelings and psychological stability, our shopper needed to discontinue his journey whereas his spouse, Mrs. Rita Nwamaka Akhanemeh, continued and accomplished her journey to London Heathrow with their different two kids, Ms. Brenda Ekhaosi Akhanemeh and Mr. Jordan Eghoghor Akhanemeh,” the letter reads partly.
- The lawyer contended that the airline mustn’t have deserted the household’s daughter midway, whatever the clerical errors, because the household had been cleared by the airline’s Nigerian workplace.
- He added that the airline insisted his shopper and his daughter return to Nigeria.
- Ibebuike additional claims that the airline suggested his shopper and his daughter to pay over $4,000 earlier than they could possibly be returned to Lagos, Nigeria, describing the event as an alleged “notorious and ill-conceived resolution,” which uncovered his shopper to unplanned expenditure and trauma in Nairobi, Kenya.
“Take discover that, owing to this and different related causes, our shopper has instructed us to demand and we hereby demand that you just instantly proceed and full our shopper and Ms. Gabriella Ikhianosimeh Akhanemeh’s journey to London Heathrow, or return them to Lagos, Nigeria, without charge, with none delay, and pay damages and reparation to him, his daughter, and the whole household within the sum of USD 1,000,000.00 (One Million United States {Dollars}) inside seven (7) days of receipt of this letter,” the letter calls for.
The legislation agency urged the airline to adjust to its calls for within the curiosity of justice.
Nairametrics contacted Kenya Airways for a response, however the airline had not replied on the time of publishing this report.
What You Ought to Know
- Flight cancellation allegations are frequent points related to airline operations inside and out of doors Nigeria, usually resulting in plenty of court docket circumstances.
- For example, a Federal Excessive Court docket in Abuja had ordered Qatar Airways to pay an ex-lawmaker, Honourable Chukwuemeka Ujam, a refund of $3,000 and N4.8 million in exemplary damages and prices for canceling his enterprise class flight to the USA.
- Not too long ago, regional blocs like ECOWAS authorised an elevated fee of compensation for passengers whose flights are canceled or delayed throughout member states.
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