The Service Compact with All Nigerians (SERVICOM) has launched the ‘Residents E-Suggestions Portal’ to boost communication between Nigerians and authorities Ministries, Departments, and Companies (MDAs) concerning service supply.
The initiative was unveiled on Thursday in the course of the Nationwide Council of SERVICOM Nodal Officers’ assembly in Abuja.
SERVICOM’s Nationwide Coordinator, Mrs Nnenna Akajemeli, acknowledged that the platform is designed to strengthen citizen engagement and enhance service supply throughout authorities establishments.
She emphasised that the initiative aligns with Nigeria’s dedication to the Open Authorities Partnership (OGP), which promotes transparency, citizen empowerment, and the struggle towards corruption.
“We’re at the moment on the finish of Nationwide Motion Plan 3 beneath OGP, and one in all our commitments was to ascertain a technology-based e-feedback platform. At this time, we’re proud to announce that this platform is now operational,” she stated.
How the Portal Works
Akajemeli defined that the e-feedback portal permits residents to report their service experiences, whether or not complaints or commendations, primarily based on the service requirements promised by MDAs.
“This platform will improve transparency, effectivity, and effectiveness in service supply,” she famous. “Residents can now present suggestions on authorities providers, enabling real-time engagement between service suppliers and the general public”
The portal features at three ranges
- Citizen suggestions: Customers report service failures or commend good service experiences.
- MDA response suggestions: MDAs evaluate and course of complaints and suggestions.
- SERVICOM oversight: SERVICOM supervises interactions to make sure accountability and improved service supply.
Nigeria’s Progress within the Open Authorities Partnership (OGP)Highlighting Nigeria’s achievements within the OGP initiative, Akajemeli cited the event of service charters throughout MDAs, elevated citizen participation, and improved service monitoring and reporting.
“We now have a draft Nationwide Coverage on Service Supply awaiting remaining authorities endorsement, and efforts are underway to increase SERVICOM’s attain to the states,” she added.
- She additionally introduced that Nigeria would take part in a world OGP evaluate assembly in Kenya from March 25 to twenty-eight, the place the nation’s delegation, led by the OGP Nigeria Nationwide Secretariat, will current achievements beneath NAP 3, together with the newly launched e-feedback portal.
Name for MDAs to Undertake the Initiative
Akajemeli urged the Chief Government Officers (CEOs) of MDAs to combine the suggestions mechanism into their service supply processes.
“When CEOs actively interact with residents by platforms like SERVICOM, they construct stronger connections between authorities and the individuals, making certain steady enchancment in service supply.”
What it is best to know
- SERVICOM (Service Compact with All Nigerians) is a Nigerian authorities initiative arrange in 2004 to sort out the irritating inefficiencies in public service supply.
- Many Nigerians had lengthy complained about delays, poor providers, and an absence of accountability in authorities workplaces. SERVICOM was launched to alter that by making certain that authorities Ministries, Departments, and Companies (MDAs) put residents first.
- At its core, SERVICOM is about making authorities providers work higher. It pushes for transparency, encourages residents to talk up about their experiences, and holds public establishments accountable for the providers they supply.
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