The Joint Admissions and Matriculation Board (JAMB) has urged candidates who missed their rescheduled 2025 Unified Tertiary Matriculation Examination (UTME) on account of real causes to submit a proper grievance through its help platform.
This advisory was issued by the examination physique by its official X deal with.
JAMB directed affected candidates to boost a ticket on its official help web site, explaining the rationale for lacking their scheduled examination and indicating a most popular location to retake the examination.
“Did you miss your scheduled examination for a real purpose? Kindly elevate a ticket to that impact on http://help.jamb.gov.ng stating why you missed the session and the place you’d choose to rewrite the examination,” the board said.
Find out how to elevate a ticket
- Go to http://help.jamb.gov.ng to submit an in depth clarification
- The explanation they missed the examination
- The popular examination centre for a retake
This method is anticipated to assist JAMB course of legitimate complaints rapidly and make vital preparations for affected candidates.
Emergency help centre for candidates
The board additionally launched a Candidate Counselling Emergency Assist Centre (CCESC) to help candidates with pressing complaints and queries.
The brand new centre is designed to enhance JAMB’s current ticketing platform, which the examination physique maintains continues to be probably the most dependable channel for candidate help.
“Along with our normal and most popular ticketing platform for Candidates Assist, JAMB has now opened a Candidate Counseling Emergency Assist Centre (CCESC).
Members of the general public, significantly Candidates with real issues, can attain out to any of those officers: Gbenga, Yusuf, Dubem, Tony, Ogbonna, and Emma on 07002200016,” they mentioned.
Whereas unveiling the brand new emergency help choice, JAMB reiterated that its digital ticketing platform stays the first and best technique of communication with the Board.
“Please be aware that the ticketing platform continues to be the first and best technique for speaking with the Board as it’s quick and simple to make use of and likewise ensures a fast reply,” the assertion added.
What you need to know
The help centre was launched days after JAMB introduced it might reconduct the 2025 UTME for 379,997 candidates affected by technical errors throughout 157 centres in Nigeria.
- The re-examination started on Friday, Could 16, 2025, and affected candidates are being notified through SMS, e mail, cellphone calls, and thru their JAMB profiles.
- The errors had been traced to an omission within the examination objects in sure zones.
- The Lagos operational zone was probably the most affected, with 65 centres and 206,610 candidates experiencing glitches.
The Owerri zone, protecting components of the South-East, additionally noticed main points, with 92 centres and 173,387 candidates affected.
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