Cellular community operator 9mobile has attributed the latest service outage skilled by its prospects throughout the nation to a fireplace incident at its principal knowledge heart in Lagos.
The telecom firm in an announcement issued on Wednesday additionally apologized to its roughly three million prospects.
It famous that the hearth outbreak occurred on Tuesday night time.
Nevertheless, 9mobile’s prospects have been experiencing epileptic voice and knowledge providers on the community lengthy earlier than that.
Acknowledging this, the telco mentioned it had additionally skilled a number of fibre cuts which had led to outages earlier than the most recent improvement.
What the corporate is saying
Whereas noting that it was working to revive its providers throughout the nation, the telecom firm within the assertion mentioned:
“9mobile sincerely apologizes for the latest service outages skilled by our valued prospects which have affected our capability to supply voice, knowledge, and web providers. We perceive the frustration these disruptions have precipitated and deeply remorse the inconvenience.
“Our technical staff has recognized the foundation causes of the outages together with a fireplace incident at our Principal Knowledge Centre in Lagos final night time which severely impacted providers, particularly within the Lagos and South-West. We’re grateful for the swift intervention of the Lagos State Hearth Service, which helped stop additional injury.
“Previous to the hearth incident, our community skilled main fibre interruptions resulting in various levels of outages. We had a fibre minimize on the spine hyperlinks in Lagos which led to a complete knowledge outage throughout the nation.”
- It added that this was adopted intently by two vandalism incidents in Lagos and Abuja, resulting in a complete service outage within the South-West and an information service outage within the North.
- The corporate mentioned its providers have now been totally restored in some components of the nation, which embody the North and South-South States whereas restoration work is ongoing in others.
- 9mobile mentioned it hoped to completely restore providers as quickly as potential
“At 9mobile, customer satisfaction is our prime precedence. We worth the belief you place in us and recognize your endurance and understanding throughout this difficult time.” It added.
What you must know
Again in July this 12 months, prospects of 9mobile had additionally skilled service outages on the community for greater than six days.
- On the time, the corporate additionally blamed the disruption on a number of fibre cuts and damages to its infrastructure in some components of the nation.
- Whereas fibre cuts and vandalism of infrastructure have an effect on all telecom operators within the nation, the persistent service outages on the 9mobile community has seen lots of its prospects ported to different networks.
- As of October, 9mobile lively subscriptions had declined to three.3 million in response to knowledge revealed by the Nigerian Communications Fee (NCC) from over 20 million it had some years in the past.
The hope of a turnaround for the corporate based mostly on its latest acquisition by new buyers, LH Telecommunication Restricted is regularly fading as there has not been any enchancment because the new house owners took over with a brand new administration staff about 5 months in the past.
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